Why is my parcel stuck in transit for days?

There could be many reasons for this to happen. We have listed down some main reasons that could happen to your package being in transit for days. Even though what happens during the shipment is out of our control, we still try our best to support you if there are any issues.

• Weather conditions or traffic – It is not so rare that during busy periods, such as holidays, or heavy snow, the parcel would take longer to arrive at its destination.
• Wrong or incomplete address – This is the most common cause for undeliverable shipments. You should always double–check if your address has all the necessary details for it to be transported at checkout. Contact the courier company on your order tracking link once you have realized that your order has some incomplete or wrong details written. The courier company will review it and make the changes if possible.
• Improper packaging – This does not only apply for the safety of the goods, but also for the safety of the staff taking care of your package. Therefore, if your package shows any signs of damaged or broken items inside, the courier will most likely stop its transit. We always have replacement & refund policy for this case.
• Lost package – This is something you would not want to hear. But unfortunately, it is something that could indeed happen. You can start a claim procedure if your package is lost and ask for a replacement/refund.
• Customs clearance – In general, items shipped to/from countries within the US/GB/EU/AU, do not need special documentation, unless the shipment is a matter of state monopoly or contains prohibited and restricted items. However, if the package is shipped from/to a country outside of the US, EU, then the customs declaration should be provided. Failure to provide the necessary documentation will have your shipment further stuck in transit.

Still have more questions? Don’t hesitate to contact us and get further support.